Seven values we live by every day
At American Enterprise Group, Inc., we don’t just put our values up on posters around the office and go about our business. We live them:
- Integrity — Doing what we say we’ll do, when we say we’ll do it.
- Customer-focused and market-driven — Responding to customer needs and market demands is the key to long-term success.
- Working together — Team success is a prerequisite to individual success.
- Results driven — The engine that drives business growth.
- Continuous improvement — Always looking for better ways to do everything.
- Profitable and sustainable growth — Methodically building business over the long term and maintaining our financial strength so we can pay claims and serve our customers.
- Positive work environment — Happy employees create happy customers.
American Enterprise also shows that we value community involvement by making corporate donations to the United Way and supporting other local charitable and cultural causes.
Integrity
Integrity means we conduct business in a fair, honest and ethical manner and keep the promises we make to our customers, agents, employees, business partners and communities
Customer-focused and market-driven
Being customer-focused means we know and understand the products and services the customers in our chosen markets and channels will purchase, then develop, distribute and sell products and services that meet each customer’s individual needs. Being market-driven means we concentrate on serving customers in our chosen markets.
Working together
Working together means each of us takes ownership for the work that must be done and willingly works together with others to ensure that everyone uses their unique talents in the achievement of desired results. In working together as a team, we share information freely throughout the Enterprise, generate ideas and translate them into actions to deliver the results our customers expect.
Results driven
Results are the end state we desire. Being focused on results means we know how to measure them, and we have strategies to accomplish them. Our efforts bring value to the Enterprise when they produce desired results.
Continuous improvement
Continuous improvement means we relentlessly pursue improvements that benefit our customers, employees and Enterprise. This includes improvements that create higher levels of customer satisfaction and retention, increase efficiencies and reduce costs. The scope of our continuous improvement includes our processes, systems, skills, knowledge and the products and services we develop and deliver to our markets and distribution channels.
Profitable and sustainable growth
Profitable growth is growth that adds value to the Enterprise. Sustainable growth is growth that is significant enough in the short term or repeatable in the long term to be worthwhile. This means we constantly seek to grow our customer base and increase our financial strength by offering products and services that meet the needs of our customers while providing lasting profits for the Enterprise.
Positive work environment
A positive work environment is one that enables people to make the most of their abilities and potential, while balancing their work and family life. It is an environment supported by trust, respect, a sense of fairness and a sincere concern for everyone.
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